Customer Timing
Ask
Identify the customer moments where a review request feels natural, timely, and easy to understand.
Plan RequestsLocal service / 03
Review support.
Create a fair route from completed customer experience to honest feedback, thoughtful response, and useful business observation.
Request Workflow
Activate
Create a repeatable review-request process that staff can follow without relying on inconsistent manual reminders.
Build Workflow
Reputation Care
Respond
Develop a clearer response structure for positive, neutral, and difficult feedback while preserving an appropriate business tone.
Review ApproachTwo review priorities
Ask fairly, respond well.
01
Map Moments
02
Shape Requests
03
Launch Flow
04
Review Responses
Customer touchpoints are mapped before request timing and wording are developed. The resulting workflow should be clear enough for staff to follow consistently while keeping every review voluntary and connected to a genuine customer experience.
Review questions
Keep the process ethical.
No. Sentiment gating creates a misleading process. Eligible customers should have a fair opportunity to share honest feedback.
We do not design incentive-led review practices. Platform rules, consumer law, and sector obligations should be reviewed for the business context.
No. A consistent invitation can make participation easier, but customers control whether they respond and what they write.
Clear Scope
Every request starts with a defined scope, so the work matches the business context, not a generic package.
Ethical Practices
No manipulated reviews, no fake signals, no shortcuts that put the business at risk with search platforms.
Practical Reporting
Updates tied to the actions actually taken, not vanity metrics that don't reflect real visibility.
Honest Expectations
No guaranteed rankings or timelines. Just a clear account of what was done and why.